Política de envío

# SHIPPING POLICY **Last updated: October 15, 2026** Thank you for shopping with **BoneSnap™**. This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled in the event of delays, damaged shipments, missing items, incorrect addresses, customs issues, refused parcels, or other delivery-related matters. By placing an order through our store, you agree to the terms described below. Nothing in this Shipping Policy excludes, restricts, or overrides any consumer right, delivery right, cancellation right, refund right, or other remedy that cannot legally be excluded under applicable law. For shipping and delivery inquiries, contact: **inquiring325@gmail.com** --- ## 1. ORDER PROCESSING Orders are typically processed within **1–3 business days** after payment has been successfully confirmed. Business days generally do not include weekends or public holidays. Processing time is separate from shipping or transit time. Processing may occasionally take longer due to: - Unusually high order volume - Product restocking - Warehouse congestion - Fraud or payment verification - Address verification - Public holidays - Fulfillment delays - Carrier disruption - Technical issues - Events outside our reasonable control Where reasonably necessary to protect customers or the business, an order may be temporarily held while payment, address, fraud-prevention, or order information is reviewed. Once your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information. --- ## 2. ESTIMATED DELIVERY TIME After processing, estimated delivery is generally: **6–10 business days** Delivery estimates begin once the order has been dispatched, not when the order is placed. These timeframes are estimates and are **not guaranteed delivery dates** unless we expressly state otherwise. Actual delivery time may vary depending on: - Destination country - Destination region - Local carrier operations - Customs processing - Weather - Public holidays - Peak demand - Transportation disruptions - Remote delivery locations - Carrier handoffs - Import procedures - Events outside our reasonable control A shipment arriving after an estimated date does not automatically create a right to compensation, refund, or cancellation except where required by applicable law. --- ## 3. PEAK DEMAND PERIODS Order volume may increase during: - Holiday periods - Major promotional events - Product launches - Black Friday / Cyber Monday - Christmas and New Year periods - Seasonal sales - Viral or high-demand periods Customers ordering for a birthday, holiday, trip, gift date, event, or other deadline should order early. Unless a guaranteed delivery service is expressly offered and purchased, estimated delivery dates should not be interpreted as a guarantee that an order will arrive before a specific personal deadline. Nothing in this section limits mandatory delivery rights under applicable law. --- ## 4. INTERNATIONAL SHIPPING We may ship BoneSnap™ orders to customers in multiple countries and regions. Shipping availability and the final shipping charge are determined by the destination and the rates displayed at checkout. **Shipping rates for eligible destinations:** Standard international shipping for BoneSnap™ is currently **US$5**, while **free standard shipping is available on qualifying orders of US$60 or more in selected countries**. Availability, applicable shipping zones, and final eligibility are confirmed at checkout. **Buying two BoneSnap™ units does not automatically qualify an order for free shipping** if the order total does not meet the applicable threshold. If a different rate is shown for your delivery address, the applicable shipping charge displayed at checkout will govern your purchase. Promotional offers and shipping rates may be updated for future purchases; the terms accepted at checkout apply to the order placed. International shipments may require additional time due to: - Customs clearance - Local postal processing - Carrier transfers - Import inspections - Regional delivery conditions - Security screening - Remote-area handling - Local government requirements We reserve the right to restrict or refuse shipping to locations where delivery is unavailable, impractical, prohibited, unusually risky, commercially unreasonable, or unsupported by our carriers or fulfillment providers. Where an order cannot be shipped after payment has been collected, the amount properly due will be refunded. --- ## 5. TRACKING INFORMATION Where tracking is available, tracking details will be provided after dispatch. Tracking systems may require time to update after shipment. Temporary delays or gaps in tracking may occur when: - A parcel travels between carrier facilities - A shipment is transferred between international and local carriers - A shipment enters customs - Electronic tracking data has not yet synchronized - A carrier experiences high volume - A parcel is awaiting local delivery processing - A carrier does not scan at every transit point A temporary lack of tracking movement does not automatically mean that a package has been lost. Tracking information may be supplied by third-party carriers, logistics providers, or fulfillment systems. We do not control the timing or accuracy of every third-party tracking update. --- ## 6. SHIPPING ADDRESS RESPONSIBILITY Customers are responsible for entering a **complete and accurate shipping address** at checkout. Please verify: - Recipient name - Street address - House or building number - Apartment, suite, or unit number - City - State, province, or region - Postal or ZIP code - Country - Telephone number when requested - Email address To the extent permitted by law, we are not responsible for delays, failed delivery, return-to-sender costs, reshipping costs, or other losses caused by incorrect, incomplete, outdated, or misleading customer-provided delivery information. --- ## 7. ADDRESS CHANGES If you notice an error in your shipping address, contact us immediately at: **inquiring325@gmail.com** Please include: - Your order number - The incorrect address - The corrected address We will make reasonable efforts to update the information before fulfillment begins. However, once an order has entered processing, fulfillment, labeling, carrier pickup, or shipment, we **cannot guarantee that an address change will be possible**. If the order has already been shipped, rerouting may depend on the carrier and destination and may involve additional charges. --- ## 8. INCORRECT OR INCOMPLETE ADDRESSES If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the shipment may: - Be delayed - Be held by the carrier - Be returned to sender - Be destroyed or abandoned under carrier/customs rules - Require additional delivery charges - Require additional handling or reshipping fees Where legally permitted, costs resulting from incorrect customer-provided information may be the customer’s responsibility. If the shipment is returned and remains eligible for a refund, actual outbound shipping, return shipping, handling, carrier, customs, storage, or related costs may be deducted from a voluntary refund where permitted by law. If the customer requests reshipment, additional shipping charges may apply where legally permitted. --- ## 9. REFUSED OR UNCLAIMED PACKAGES Customers are responsible for accepting or collecting their shipments where required. Packages that are: - Refused - Left unclaimed - Not collected from a pickup location - Returned after unsuccessful delivery attempts caused by customer action or inaction - Returned because required import charges were not paid - Returned because the recipient could not be contacted may be treated as returned shipments. Where permitted by law, actual return shipping, handling, customs, storage, carrier, or related costs may be deducted from any applicable voluntary refund. Refusing delivery is not recommended as a substitute for following our normal return procedure. Mandatory statutory cancellation or withdrawal rights remain unaffected where applicable. --- ## 10. CUSTOMS, DUTIES, VAT, GST, AND IMPORT CHARGES International shipments may be subject to: - Import duties - Customs duties - VAT - GST - Brokerage fees - Import-processing fees - Local government charges - Carrier collection fees - Other legally imposed charges Unless expressly stated otherwise during checkout, these amounts are not included in the product price and may be the responsibility of the recipient where legally applicable. Customs rules vary by country. We do not control: - Customs authorities - Customs assessments - Import-tax decisions - Customs inspections - Customs-processing times - Local import restrictions If a customer refuses a parcel because of customs, duties, VAT, GST, brokerage, or other import charges, resulting shipping, return, storage, customs, or handling expenses may be deducted from an applicable voluntary refund where permitted by law. --- ## 11. BONESNAP™ PACKAGING AND TRANSPORT BoneSnap™ is a tabletop bulldog surprise game with a mechanical moving-mouth mechanism and detachable plastic bone-shaped playing pieces. The toy and its included components are prepared for shipment using appropriate protective packaging. The specific contents of each shipment are those listed on the purchased product page or product packaging. Gift wrapping, decorative props, and other items shown in promotional images are not included unless expressly identified as part of the order. Carriers, international transit routes, handling procedures, and customs inspections may vary by destination. We may use different carriers, fulfillment locations, or routes when reasonably necessary to deliver an order. If the package or the toy's moving mechanism, play tray, or included game pieces arrive damaged or incomplete, please contact us using the instructions in Sections 15 and 16. Your applicable consumer rights remain unaffected. If a destination cannot legally or practically accept the shipment, we may cancel the affected order and refund the amount properly due. --- ## 12. DELIVERY DELAYS Although most orders arrive within the estimated timeframe, delays may occur. Possible causes include: - Carrier congestion - Customs inspections - Severe weather - Seasonal shipping volume - National or regional emergencies - Transportation interruptions - Local postal delays - Public holidays - Incorrect customer information - Security screening - Carrier handoffs - Remote-area processing - Events outside our reasonable control To the extent permitted by law, we are not responsible for delays caused solely by circumstances outside our reasonable control. Where applicable consumer law provides a mandatory delivery deadline, cancellation right, or other remedy, that law will apply. --- ## 13. PACKAGE MARKED AS DELIVERED If tracking shows that your order has been delivered but you cannot locate it, please first check: 1. Around the delivery location 2. Other household members 3. Nearby entrances 4. Building reception or mailroom 5. Neighbors 6. Porch, garage, side entrance, or other safe location 7. Parcel lockers 8. The carrier’s delivery photograph or delivery notes 9. Any location where the carrier normally leaves parcels You should also contact the local carrier using the tracking number where appropriate. If the package still cannot be located, contact: **inquiring325@gmail.com** Please provide: - Your order number - Tracking number - Delivery address - Any relevant carrier information We will review the available records and assist where reasonably possible. Carrier delivery confirmation, GPS data, delivery photographs, signature records, parcel-locker records, or similar evidence may be considered when investigating a claim, subject to applicable law and the circumstances of the shipment. No single carrier record automatically overrides a mandatory consumer right. --- ## 14. LOST PACKAGES A package is not automatically considered lost simply because tracking has not updated for several days. Where a shipment appears to be lost, we may need to allow the carrier, postal operator, fulfillment provider, or insurer to complete an investigation before determining the appropriate resolution. Depending on: - Carrier information - Tracking records - Delivery circumstances - Investigation results - Destination - Applicable law an appropriate resolution may include: - Reshipment - Replacement - Refund - Carrier investigation - Another legally required remedy Where permitted by law, duplicate compensation will not be provided if the customer has already received equivalent reimbursement from a carrier, insurer, payment provider, or other source for the same loss. --- ## 15. DAMAGED SHIPMENTS Please inspect your BoneSnap™ order reasonably soon after delivery. If the product or shipping package arrives damaged, contact: **inquiring325@gmail.com** Please include: - Order number - Description of the damage - Clear photographs of the product - Photographs of the shipping package where relevant - Shipping label photographs where useful - Video evidence when reasonably useful Please do not immediately discard damaged packaging if a carrier or shipping claim may be necessary. We may request additional reasonable evidence necessary to determine whether damage occurred in transit, during delivery, or after delivery. Damaged products will be handled in accordance with our **Return & Refund Policy** and applicable consumer law. --- ## 16. MISSING OR INCORRECT ITEMS If your shipment contains the wrong product or appears to be missing an included BoneSnap™ component (for example, a plastic game piece or play tray described in your purchased product listing), contact: **inquiring325@gmail.com** Please include: - Your order number - Photographs of everything received - Photographs of the package and label when useful - A brief description of what appears to be missing or incorrect Depending on the circumstances, we may resolve the issue by sending: - A missing component - The correct product - A replacement - Another appropriate remedy - A refund where required or appropriate You may not need to return the complete order. A component or accessory that was clearly disclosed as not included at the time of purchase is not considered a missing-item claim. --- ## 17. SPLIT SHIPMENTS Items purchased in the same order may occasionally be shipped separately. This may occur because products are: - Stored at different fulfillment locations - Processed at different times - Shipped by different carriers - Subject to different transport restrictions - Temporarily routed through different logistics networks When an order is divided into multiple shipments: - Packages may arrive on different dates - Separate tracking numbers may be issued - Receiving one package does not necessarily mean another item is missing Customers will not be charged additional shipping solely because we elect to divide an order into multiple shipments unless otherwise disclosed or requested by the customer. --- ## 18. MULTI-UNIT, BUNDLE, AND PROMOTIONAL ORDERS Orders containing multiple BoneSnap™ units, quantity-based offers, or promotional bundles (including a complimentary surprise gift where expressly offered at checkout) may be shipped together or separately depending on fulfillment logistics. If units are shipped separately, they may arrive on different dates. The promotional status of an order does not guarantee that all units will be delivered in the same package. If a promotion includes a complimentary or discounted item, separate shipment of that item does not by itself indicate that the primary order is incomplete. Refund calculations for promotional or bundle orders are governed by our **Return & Refund Policy**. --- ## 19. ORDER CANCELLATIONS AFTER SHIPMENT Once an order has been dispatched, it generally can no longer be cancelled as a shipment. If you no longer want the product after dispatch, you may request an eligible return after delivery in accordance with our **Return & Refund Policy**. Refusing delivery is not recommended as a substitute for following the applicable return process. Mandatory cancellation or withdrawal rights remain unaffected where applicable. --- ## 20. DELIVERY ESTIMATES ARE NOT GUARANTEES Any shipping or delivery date shown on: - Our website - Checkout - A tracking page - An order confirmation - An email - An advertisement - A customer-service message is an estimate unless expressly stated as guaranteed. A shipment arriving after an estimated date does not automatically create a right to compensation, refund, or cancellation except where required by applicable law. Where we expressly sell a guaranteed delivery service, the terms of that guarantee will apply. --- ## 21. CUSTOMER RESPONSIBILITIES Customers are responsible for: - Providing correct delivery information - Monitoring tracking information - Responding to reasonable carrier delivery requests - Collecting packages from pickup locations where applicable - Paying applicable import charges where legally required - Ensuring access to the delivery location - Contacting us reasonably promptly when a delivery issue occurs - Providing reasonable evidence when reporting loss, damage, or missing items Failure to perform these responsibilities may affect voluntary remedies where legally permitted, but does not remove mandatory statutory rights. --- ## 22. DELIVERY TO SECURE, SHARED, OR AUTHORIZED LOCATIONS Where a carrier delivers to: - A mailroom - Reception desk - Parcel locker - Concierge - Shared building area - Authorized safe location - Building security desk - Pickup point selected or authorized by the customer delivery may be considered completed when the carrier properly delivers the parcel to that location, subject to applicable law. Customers are responsible for retrieving parcels from authorized shared delivery locations. --- ## 23. THEFT AFTER DELIVERY If carrier records reasonably indicate that a parcel was properly delivered and the package is subsequently stolen or removed from the delivery location, customers should report the matter to: - The applicable carrier - Building management where relevant - Local authorities where appropriate - Us, if shipment documentation is needed We will assist with available shipment information where reasonably possible. Responsibility for losses following confirmed delivery depends on applicable law and the specific circumstances. Where legally permitted, we may request a police report, carrier case number, declaration, building-security information, or other reasonable evidence when investigating suspected theft. --- ## 24. DELIVERY FRAUD, FALSE CLAIMS, AND VERIFICATION To the extent permitted by law, we may investigate claims that are materially inconsistent with available shipping, delivery, carrier, or order records. Where reasonably necessary, we may request or rely on: - Tracking history - Carrier delivery scans - GPS delivery information - Delivery photographs - Signatures - Parcel-locker records - Carrier correspondence - Customer communications - Address information - Fulfillment records - Return tracking - Other relevant evidence Knowingly submitting false, fabricated, manipulated, or misleading evidence may result in refusal of a voluntary remedy and may be provided to payment processors, carriers, insurers, banks, or authorities where legally permitted. This section does not restrict legitimate statutory rights. --- ## 25. RESHIPMENTS Where we voluntarily agree to reship an order, the reshipment may be subject to verification of the delivery address and other order details. If the original delivery problem resulted from incorrect customer-provided information, refusal, failure to collect, or other customer-controlled circumstances, additional shipping charges may apply where legally permitted. A reshipment provided as a customer-service accommodation does not automatically create an obligation to provide repeated reshipments for the same order. Mandatory legal remedies remain unaffected. --- ## 26. DUPLICATE ORDERS Customers are responsible for reviewing their cart and order confirmation. If duplicate orders are placed unintentionally, contact us as soon as possible at: **inquiring325@gmail.com** We will attempt to cancel duplicates before fulfillment when possible. Once duplicate orders have entered fulfillment or shipment, cancellation cannot be guaranteed and the customer may need to use the applicable return procedure. --- ## 27. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL To the fullest extent permitted by law, we are not responsible for failure or delay caused by events outside our reasonable control, including: - Natural disasters - Severe weather - War - Civil unrest - Government restrictions - Customs actions - Epidemics or pandemics - Labor disruptions - Carrier shutdowns - Transportation interruptions - Port congestion - Infrastructure outages - Cyber incidents affecting carriers or logistics providers - Widespread postal disruption - Supply-chain disruption This section does not limit rights that cannot legally be excluded. --- ## 28. THIRD-PARTY CARRIERS AND FULFILLMENT PROVIDERS We may use third-party: - Carriers - Postal operators - Warehouses - Fulfillment centers - Freight providers - Customs brokers - Logistics platforms Carrier selection may vary depending on destination, availability, cost, regulatory requirements, and operational considerations. We do not guarantee that a specific carrier will be used unless expressly stated. To the fullest extent permitted by law, we are not responsible for independent third-party conduct outside our reasonable control, although we will administer applicable customer remedies in accordance with law and our policies. --- ## 29. MANDATORY CONSUMER RIGHTS Shipping, distance-selling, ecommerce, and consumer-protection laws differ between jurisdictions. Nothing in this Shipping Policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded. Where applicable law provides mandatory delivery, cancellation, refund, or compensation rights that conflict with this Shipping Policy, those legal requirements will prevail to the extent required. --- ## 30. RELATIONSHIP WITH OUR RETURN & REFUND POLICY Delivery-related returns, damaged orders, incorrect items, missing components, refunds, voluntary returns, and promotional refund calculations are also subject to our **Return & Refund Policy**. If a provision of this Shipping Policy conflicts with a mandatory consumer right, the mandatory legal requirement will apply. --- ## 31. NO DOUBLE RECOVERY To the maximum extent permitted by law, a customer is not entitled to receive more than one recovery for the same shipping loss. If a customer has already received a refund, replacement, carrier compensation, insurance payment, chargeback credit, or equivalent remedy for the same loss, an additional remedy may be reduced or refused to the extent necessary to prevent duplicate recovery. This does not reduce any remedy that applicable law requires us to provide. --- ## 32. CHANGES TO THIS SHIPPING POLICY We may update this Shipping Policy periodically to reflect changes involving: - Shipping methods - Fulfillment operations - Carrier services - Delivery regions - Business practices - Product transportation requirements - Applicable laws The version generally applicable to an order is the version in effect when the order was placed, except where applicable law requires otherwise or a later change gives the customer more favorable rights. --- ## 33. CONTACT US For questions regarding: - Shipping - Tracking - Delivery - Missing shipments - Incorrect items - Damaged shipments - Address corrections - Customs - Reshipment - Delivery claims contact: **inquiring325@gmail.com** Please include your **order number** whenever possible so we can locate your order more quickly.