Contact information
CONTACT INFORMATION
Last updated: August 2026
If you have any questions about your order, our products, shipping, returns, refunds, or the use of our website, our customer support team is available to assist you.
Customer Support
You can contact us by email at:
We recommend including your order number when contacting us about an existing purchase so we can locate your order more quickly.
What We Can Help With
You may contact us regarding:
- Order status and tracking
- Shipping and delivery questions
- Damaged, defective, or incorrect products
- Missing items or components
- Return and refund requests
- Product questions
- Website or checkout issues
- General customer service inquiries
Response Times
We aim to respond to customer inquiries within 1–2 business days.
During weekends, public holidays, promotional periods, or unusually high support volume, response times may be longer.
Please avoid sending multiple emails regarding the same request, as this may delay processing.
Order Support
For order-related questions, please include when possible:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Photos or videos where relevant
Providing complete information helps us investigate and resolve your request more efficiently.
Returns and Refunds
Return and refund requests are subject to our Refund Policy.
Customers must contact us before returning any product so we can provide the appropriate instructions.
Unauthorized returns may not be accepted.
Shipping Questions
Shipping, tracking, customs, delivery delays, and lost or damaged shipment matters are governed by our Shipping Policy.
Product Safety Questions
If you have questions about the setup or intended use of a NeckReset product, contact us before use.
Information provided by customer support is intended to help explain the product and its instructions and does not constitute medical advice.
For questions concerning whether cervical traction is appropriate for your health circumstances, consult a qualified healthcare professional.
Privacy Requests
For questions regarding personal information, privacy rights, data access, correction, or deletion requests, contact:
Privacy requests are handled in accordance with our Privacy Policy and applicable law.
Contact Email
NeckReset Customer Support
inquiring325@gmail.com
Mandatory Legal Information
Certain countries or regions may require merchants to provide additional business identification, registration, telephone, or physical-address information.
Where such disclosure is legally required, the applicable information will be made available in accordance with local law.