Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with NeckReset. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.
By placing an order through our store, you agree to the terms below.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
Processing time is separate from shipping/transit time.
During periods of unusually high demand, product launches, holidays, carrier disruptions, or other circumstances outside our reasonable control, processing may take longer.
Once your order has been shipped, you will normally receive a shipping confirmation containing available tracking information.
2. ESTIMATED DELIVERY TIME
After processing, estimated delivery is generally:
6–10 business days
Delivery estimates begin once the order has been dispatched, not when the order is placed.
These delivery times are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on:
- Destination country or region
- Local carrier operations
- Customs processing
- Weather conditions
- Public holidays
- Transportation disruptions
- High-volume shipping periods
- Remote delivery locations
- Other circumstances outside our reasonable control
3. INTERNATIONAL SHIPPING
We may ship orders to customers in multiple countries and regions.
International deliveries may require additional transit time depending on the destination and local customs procedures.
Availability of shipping to a particular destination may be determined during checkout.
We reserve the right to restrict shipping to certain regions where delivery is unavailable, impractical, prohibited, or subject to exceptional risk.
4. TRACKING INFORMATION
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to update after shipment.
Tracking information may occasionally display limited or delayed updates while:
- The package is in transit between facilities
- The shipment is undergoing customs processing
- The package is transferred between international and local carriers
A temporary lack of tracking movement does not necessarily mean that the package has been lost.
5. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Phone number, when requested
We are not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
6. ADDRESS CHANGES
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet entered fulfillment.
However, once an order has been processed or shipped, we cannot guarantee that an address change will be possible.
If an order has already shipped, the customer may need to contact the carrier directly if rerouting services are available.
7. INCORRECT OR INCOMPLETE ADDRESSES
If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, the package may:
- Be delayed
- Be returned to sender
- Be held by the carrier
- Require additional shipping charges
Where permitted by law, additional costs resulting from an incorrect customer-provided address may be the customer's responsibility.
If the order is returned to us and remains eligible for a refund, applicable shipping or carrier costs may be deducted where legally permitted.
8. REFUSED OR UNCLAIMED PACKAGES
Customers are responsible for accepting or collecting shipments when required.
Packages that are:
- Refused
- Left unclaimed
- Not collected from a carrier or pickup point
- Returned because delivery attempts were unsuccessful due to customer action or inaction
may be treated as returned shipments.
Where permitted by law, actual return shipping, handling, customs, or related charges may be deducted from any applicable refund.
9. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- GST
- Brokerage fees
- Local government charges
Unless expressly stated otherwise during checkout, these charges are not included in the product price and may be the responsibility of the recipient.
Customs requirements vary by country.
We do not control customs authorities and cannot guarantee how long customs clearance will take.
If a customer refuses a package because of customs charges, any resulting shipping, return, or customs costs may be deducted from an applicable refund where permitted by law.
10. DELIVERY DELAYS
Although most shipments arrive within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Carrier congestion
- Customs inspections
- Severe weather
- National or regional emergencies
- Transportation interruptions
- Local postal delays
- Peak holiday periods
- Incorrect delivery information
- Events beyond our reasonable control
We are not responsible for delays caused by circumstances outside our reasonable control, except to the extent required by applicable consumer law.
11. PACKAGE MARKED AS DELIVERED
If tracking shows that your order was delivered but you cannot locate it, please first:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with your building reception or mailroom, if applicable.
- Contact the local carrier using the tracking number.
If the package still cannot be located, contact us at:
We will review the available shipping and tracking information and assist where reasonably possible.
A carrier's confirmed delivery record may be considered evidence of delivery, subject to applicable law and the specific circumstances of the shipment.
12. LOST PACKAGES
A package will not automatically be considered lost simply because tracking has not updated for several days.
Where a shipment appears to be lost, we may need to allow the carrier's investigation process to take place before determining the appropriate resolution.
Depending on the circumstances, available carrier information, and applicable consumer law, a resolution may include:
- Reshipment
- Replacement
- Refund
- Another appropriate remedy
13. DAMAGED SHIPMENTS
Please inspect your order after delivery.
If your package or product arrives damaged, contact us as soon as reasonably possible at:
Please include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where relevant
- Video evidence where useful
Do not discard damaged packaging until the issue has been reviewed, as the carrier or fulfillment partner may require evidence.
Damaged products are handled according to our Refund Policy and applicable consumer law.
14. MISSING OR INCORRECT ITEMS
If your shipment is missing a component or contains the wrong item, contact:
Please include your order number and photographs of what you received.
We may resolve the issue by sending:
- The missing component
- The correct product
- A replacement
- Another appropriate remedy
You may not necessarily need to return the complete order.
15. SPLIT SHIPMENTS
In some circumstances, items from the same order may be shipped separately.
If this occurs:
- Packages may arrive on different dates.
- Separate tracking numbers may be provided.
- Receiving one package does not necessarily mean the remainder of the order is missing.
No additional shipping charge will be imposed solely because we elect to divide an order into multiple shipments unless otherwise disclosed.
16. ORDER CANCELLATIONS AFTER SHIPPING
Once an order has been dispatched, it can generally no longer be cancelled as a shipment.
If you no longer want the product, you may request a return after receiving it in accordance with our Refund Policy.
Refusing delivery is not recommended as a substitute for following our normal return procedure.
17. DELIVERY ESTIMATES ARE NOT GUARANTEES
Any shipping or delivery date displayed on our website, checkout, tracking page, email, advertisement, or other communication is an estimate unless expressly stated as guaranteed.
A shipment arriving later than an estimated date does not automatically entitle the customer to compensation or cancellation except where required by applicable law.
18. CUSTOMER RESPONSIBILITY
Customers are responsible for:
- Providing accurate delivery information
- Monitoring tracking information
- Responding to carrier delivery requests when necessary
- Collecting packages from pickup locations where applicable
- Paying applicable import charges where legally required
- Contacting us reasonably promptly if a delivery issue occurs
19. MANDATORY CONSUMER RIGHTS
Shipping and consumer protection laws differ between countries.
Nothing in this Shipping Policy excludes, limits, or restricts any consumer right or remedy that cannot legally be excluded.
If applicable law provides rights that conflict with this policy, the mandatory legal requirements will apply to the extent required.
20. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy periodically to reflect changes to:
- Shipping methods
- Carrier services
- Delivery regions
- Fulfillment operations
- Applicable laws
- Business practices
The version published on our website at the relevant time will apply, subject to applicable law.
21. CONTACT US
For shipping, tracking, delivery, missing-order, or damaged-shipment questions, contact: