Refund policy
Return & Refund Policy
We want you to feel confident when ordering from us. Please review the following Return & Refund Policy carefully before making a purchase.
90-Day Return Policy
You may request a return within 90 days from the date your order is delivered.
To qualify for a voluntary return, the product must be returned in substantially the same condition in which it was received and must include all original components, accessories, promotional items, manuals, packaging, and any complimentary or free items supplied with the order.
Products showing excessive use, misuse, damage, alteration, modification, improper installation, missing components, or damage caused after delivery may not qualify for a full refund.
We reserve the right to inspect all returned products before approving a refund.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
How to Request a Return
Before returning any product, you must contact us at:
Please include:
- Your order number
- The email address used for the purchase
- The reason for the return
- Photos or videos when the product is damaged, defective, incomplete, or incorrect
If your return request is approved, we will provide instructions and the applicable return address.
Do not send products back without receiving return instructions from us first.
Unauthorized returns, returns sent to an incorrect address, or packages returned without sufficient identifying information may be refused or may experience significant processing delays.
Return Shipping Costs
For voluntary returns, including change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a tracked shipping service. We are not responsible for return packages that are lost, damaged, delayed, or delivered to an incorrect address by the customer's chosen carrier.
Original shipping charges and expedited shipping charges are non-refundable except where required by law or where the return results from an error for which we are responsible.
Health, Hygiene & Personal-Contact Components
Some components of our products may come into direct contact with the head, face, chin, neck, or skin.
For hygiene and health-protection reasons, used personal-contact components may not be eligible for a change-of-mind return where permitted by applicable law.
This limitation does not affect legal rights relating to defective, damaged, unsafe, or incorrectly supplied products.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact:
Please provide clear photographs or video showing the issue when possible.
We may request additional information reasonably necessary to verify the issue.
Depending on the circumstances and applicable law, we may offer:
- Replacement parts
- A replacement product
- Repair where appropriate
- Store credit
- A partial refund
- A full refund
Where applicable consumer law gives you the right to choose a particular remedy, those rights will apply.
Products Damaged After Delivery
We are not responsible for damage resulting from:
- Improper installation
- Misuse or abuse
- Failure to follow product instructions
- Excessive or inappropriate force
- Unauthorized modification
- Accidental damage
- Normal wear and tear
- Use contrary to safety instructions
- Damage caused by third parties
Such circumstances may make the product ineligible for a voluntary refund or replacement.
Missing Parts
If your order appears to be missing a component, contact us before returning the entire product.
In many cases, we may be able to resolve the issue by supplying the missing component rather than requiring a complete return.
Complimentary or Free Items
Any complimentary product, promotional item, accessory, or gift included with an order forms part of that order for return purposes.
When returning an entire order for a refund, all included items must also be returned unless we tell you otherwise.
Where permitted by law, if a complimentary or promotional item is not returned, we may deduct its reasonable value from the refund.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product or replacement and the return is not related to a defect or fulfillment error, the fastest option is generally to return the eligible item and place a new order after the return is approved.
Order Refusal, Incorrect Address & Unclaimed Packages
Customers are responsible for providing a complete and accurate delivery address.
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address may be treated as a voluntary return once the package is received and identified.
Where permitted by law, actual shipping, handling, return-carrier, customs, or related costs incurred because of an incorrect address, refusal, or failure to collect the shipment may be deducted from the refund.
We are not responsible for delays caused by inaccurate information provided by the customer.
Refund Processing
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, contact:
Refund Amounts
Unless otherwise required by law, refunds apply only to the amount actually paid for the eligible returned product.
The following may be non-refundable where legally permitted:
- Expedited shipping charges
- Original shipping charges
- Return shipping expenses
- Customs duties
- Import taxes
- Brokerage charges
- Costs resulting from an incorrect customer-provided address
- Damaged or missing components attributable to the customer
No deduction will be made where prohibited by applicable law.
Sale and Promotional Items
Sale or promotional products are subject to this policy unless the specific promotion clearly states otherwise.
However, nothing in this section limits mandatory rights relating to defective, damaged, misdescribed, unsafe, or incorrectly supplied products.
European Union / EEA Customers
Where applicable, consumers located in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason.
Customers exercising this statutory right may be responsible for the direct cost of returning the goods where permitted by law and where they were informed of that responsibility before purchase.
Where required by law, eligible refunds will include the cost of the least expensive standard delivery option offered for the original order.
Mandatory consumer rights always prevail over conflicting provisions of this policy.
United Kingdom Customers
Where applicable, UK consumers purchasing online may have statutory cancellation rights, generally including a 14-day cancellation period after receipt of the goods, subject to applicable exceptions.
Customers may then be required to return the goods within the applicable statutory period.
Return shipping may be the customer's responsibility where legally permitted and properly disclosed.
Any statutory rights available under UK consumer law remain unaffected by this policy.
Australian Customers
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where the Australian Consumer Law applies, customers may have rights to a repair, replacement, refund, cancellation, or compensation depending on the nature and seriousness of the product failure.
Other Countries and Regions
Consumer protection laws differ between jurisdictions.
If the laws applicable to your purchase provide mandatory consumer rights that are more favorable than this policy, those mandatory rights will apply to the extent required by law.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived or restricted.
Return Abuse & Fraud
We reserve the right, to the extent permitted by law, to refuse voluntary returns or take appropriate action where we reasonably identify:
- Return fraud
- False claims
- Altered evidence
- Products intentionally damaged after delivery
- Different products returned in place of the purchased product
- Missing substantial components
- Abuse of promotional or return programs
- Repeated conduct indicating misuse of our return policy
This provision does not restrict legitimate consumer rights regarding defective or non-conforming products.
Contact
For return, refund, damaged-order, or exchange questions, contact: